Bilingual Customer Service Representative, Frontline Call Center — Mount Vernon, WA
$13.00 – $14.00 per hour
Frontline Call Center is seeking qualified applicants for several in-house contact center agent positions in our Mount Vernon, WA, location. We prefer those with experience providing customer service over the phone. Visit our Facebook page to find out who we are!
Excellent verbal/written communication skills.
Ability to deal with irate customer situations and diffuse them.
Ability to type at least 50 WPM accurately.
Exceptional attention to detail and ability to multitask.
Professionally handle criticism and take direction when necessary, as calls are often monitored for quality assurance and to ensure proper protocol is followed.
Prior call center experience in a high call volume environment preferred.
Strong retail background preferred.
Bilingual proficiency (Spanish/English) required for bilingual positions.
Previous call center experience strongly preferred.
Must be able to fluently speak and write in both Spanish and English for bilingual positions.
Frontline Call Center supports a variety of clients ranging from retail, food/beverage, to medical and technical accounts which vary with each incoming contact. You will start out supporting a few clients and we will provide continuous ongoing training for other client brands while you work.
Training will be starting soon, so apply today! Applicants MUST have open availability for training as well as working shift hours. These are full time positions, working 5 days per week; with opportunity for advancement for top performers. Bilingual positions are available for all 3 shifts Morning, Swing, and Graveyard.