Software Applications Developer, Frontline Call Center LLC, Eastsound, WA
Develop, create, and modify call center software applications for our customer management solutions and/or specialized utility programs. Specifically, this includes:
Analyzing call center user needs and developing software solutions. It includes analyzing software requirements to determine feasibility of design within time and cost constraints;
Customizing of call center software for client use with the aim of optimizing operational efficiency;
Analyzing databases within a call center application;
Modifying existing call center software to correct errors, allow it to adapt to new hardware, or to improve its performance;
Conferring with call center systems analysts, engineers, programmers, and others to design systems and to obtain information on project limitations and capabilities, performance requirements and interfaces;
Develop and direct call center software application testing and documentation using REST/SOAP API's;
Creating Call Center Reporting using SQL Queries and HTML; and
Consulting with customers about call center software system design and maintenance.
Bachelor’s degree in Computer Information Systems, Computer Science, Engineering, or related field.
Two (2) years of experience:
Developing embedded agent console interfaces between customer relationship management (CRM) and call center software; and
One (1) year of experience developing mobile applications.